"After Service very limited. Expectation is that you wait 8 to 12 weeks for items to be attended. Have problem with on of the ‘vans breaks, when trying to book it to have it resolved was told they need it for a week. OK I said assume you don't leave it until Friday to look at - looking for reassurance after having spent in access of £20,000 on a caravan. Service manager decides to go on a rant about how I should not tell him how to run the department and it was stupid to suggest they will leave it for a week. When I stated I was looking for reassurance as a customer, he argued what I had said. Did not listen to what I was saying. Simply do not listen to their customers. When I asked to speak to someone more senior was told that there was no one I could talk to! If I wanted to speak to the MD I had to put it in writing and wait for a response (slight smug tone in his voice). Most unpleasant conversation I have had in a long time. What a business and industry! Customer service levels and expectations from 20 years ago. I was informed that I could not expect the same level of customer service as when you purchase a car – they are not the same industry. Customer service is not industry dependent. Take you money and look to spend it somewhere else.
Would I buy from them again No! Would I recommend them No! Will be looking to get out the caravan experience and buy a motorhome.
For the shake of balance the van has been booked in for 4 weeks time."
We're sorry that you appear unhappy with your experience at the Swindon Caravans Group. As you have chosen to remain anonymous it is difficult to comment on the review. If you would like to leave your name, the caravan and branch that this relates to then we'd be happy to look into your experience and provide comment.