"Where do I start! Purchaed a 2016 Lunar Quasar 574 brand new from Oxford, part of your group. PDI on van was rubbish, let us collect it knowing the bathroom tap was faulty because we found out from Lunar that a new tap was sent to them but not fitted before collection. On site in 2016 we had a leaking tap from day one. Took them over a month to arrange for a new tap to be sent, first one was bent, had to wait again, then waited again for them to arrange for a company to fit which was fitted crooked/leaning. At end of season it went back to Oxford to have the tap corrected. Put on site in 2017, after 4 hours tap was leaking again, we had to disconnect and put stop valves on otherwise it leaked the whole time. Waited 2 months for this to get repaired. Bearing in mind this was a caravan 1 year old and still not fit for purpose, therefore we had no benefit of having a new caravan!
During the 2017 season the floor delaminated, having only been used for 6 months, mostly weekends, in 2016 and a few weekends in 2017-we weren’t living in it for goodness sake! Today it was delivered back to the site for the season after having the floor corrected and a service carried out. The book had not been stamped for the second year running, which begs the question of whether it was actually done. The smoke alarm was beeping because a battery had not been fitted, the gas pipe in the front was disconnected, the television bracket was loose, not how we left it, it was filthy dirty inside and out. Their statement about being valeted inside and out before collection and after a service is so not true.
You would not have received a second hand caravan from any other dealer in the state it was in today; and that’s what it feels like now, second hand, not the brand new one we bought in 2016.
We thought Oxford repairs were bad last year, but Swindon have proved they are no better, they have no respect for other people’s property and my advice would be to steer clear of them."
Hi Mr Harrison,
We do not feel this is a fair reflection of the difficulties you have experienced and the efforts we have made to address them. Yes your caravan has had some issues but we are at the mercy of the manufacturer when it comes to getting parts in order to undergo the necessary repairs. Very often this can lead to frustrations because the parts take too long to arrive, unfortunately there is very little we can do about this other than continually chase which we do. We have shown plenty of goodwill to try and alleviate some of your frustrations.
Our job is to repair the caravan and all the repairs have been completed and the book stamped. We accept that the caravan was not cleaned to our usual standards and are happy to address this. As per a conversation you had with our workshop manager Colin last week, he is still waiting for an email on what it is you still want us to do. Please contact him directly so we can hopefully bring this matter to a satisfactory conclusion.