Steven Jones
I purchased a new Lunar caravan 2 years ago from Oxford caravans after the first service we were told it was leaking.It went back for a couple of months for a temporary repair we picked it up last July Firstly the roof it was covered in mold and secondly it was leaking more than when we took it in ,After numerous phone calls and letters to both Lunar and Oxford caravans the caravan is still leaking water on my drive.The service we have had is shocking I would not touch this Group Regards Steve Jones
Helpful Report
Posted 1 year ago
Hi Mr Jones,
We're sorry that you feel this way, please accept our apologies on behalf of Oxford Caravans.
To try and explain, we did a temporary repair whilst we were awaiting parts from Lunar. After discussions with Lunar it was decided to get the repair done at another dealer and Lunar would send the parts there instead. However the parts were delivered to Oxford in error so we sent them back on the same delivery thus enabling Lunar to resend them to the appropriate dealer. As far as we are aware this dealer is still awaiting the parts from Lunar.
Unfortunately we have no control over the delivery of parts from our suppliers. Our Aftersales team in Oxford were and still are unaware that the temporary repair seems to have failed.
We are more than happy to try and help although we're not sure what we can do to help at this stage. Please contact our Oxford Aftersales team if there is anything you feel we can do.
Posted 1 year ago
Swindon Caravans Group is rated 4.56 based on 353 reviews

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