Are you satisfied with your choice of caravan?
Would you buy from one of our branches again?
Called this morning to see if they could check out a potential electrical issue in our new Swift granted not purchased through them but they weren’t interested in helping at all we live local just hadn’t purchased as we bought on impulse whilst tenting in the Summer elsewhere wouldn’t set foot over their door to buy a spoon never mind another Caravan when we are ready to upgrade I’ve worked for another company like this in the past and they went bust due to lack of support for a product they sold after sales and workshop being the same so enjoy being the biggest doesn’t mean you are at all the best and certainly won’t live forever when you don’t help genuine customers and potential customers will be steering clear of Oxford and Reading branches too very short sighted and people talk word gets round
1 Helpful Report
Posted 2 years ago
Hi Lindsay,
We're sorry that you feel this way. Unfortunately due to capacity limitations in our workshops and the need to concentrate on customers who purchase caravans from us, we are not able to do any servicing & warranty work on your caravan if it has not been purchased from us. This policy has now been in place for a few years and is clearly stated on our website. Should capacity increase then we would look to review this policy.

I think you will find that the majority of dealers operate in exactly the same way. Your supplying dealer should have made you aware of this when you purchased the caravan.
Posted 2 years ago
Swindon Caravans Group is rated 4.56 based on 353 reviews

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