My 11 year old son ordered the board without our knowledge When we received it we were not happy and retutned it without even taking it out the package. We unsealed the box to look for any paperwork and sealed it back up. We called the company to arrange collection and refund the price paid. It took three attempts to get the swegway collected. Few days later after returning the swegway my son received a text to say the order from Swegway will be delivered next day. We called the company to ask why is another one being delivered when clearly we do not want it and want a refund instead. The company said that they have repaired the board as it was damaged and are sending it back, we told them that we sent the board back for a refund and can not understand how they saying it was damaged as we never took it out the box. We refused to accept delivery and asked the courier to return the package back to sender. I sent ukswegway an email explaining our actions Ukswegway responded that they Will look into this and resolve this issue Nearly a month on no response from ukswegway, so I sent another email to ask for an update on the refund on Wednesday 23/08, today is Sunday 27/08 still no response Avoid this company as it seems their normal trait of saying board is damaged whenever a refund is requested It is November and have been waiting for a refund since July theretailombudsman.org.uk have cancelled UKswegway's membership due to their lack of response