I had ordered one from another firm with a similar name but didnt get it, so i phoned this company, SWEGWAY PRO, spoke to somebody there who assured me that it would be there next day and sure enough it arrived as stated, even had a text message from the delivery people giving us a time slot. It was for my granddaughters birthday, however, after the mess up with the other firm she didn't get it until a day later, even then she didn't open it because her mum had to go to hospital with a broken back. She finally got to open it on the Friday 4 days after her birthday and she was over the moon with it.Thank you SWEGWAY PRO for making my little girls' happy. I'm now having trouble with the other firm over the refund. I'd definately buy from here again as my grandson wants one for his birthday/Christmas.