Had a new boiler fitted in summer and all seemed good until it got cold and I started to use it. Problems started immediately with screaming noises and vibrations that the neighbors could hear! Contacted Swale to send someone to check t, but was informed that I would be charged for a call out as I hadn't taken out their contract! . When l queried the guarantee I was told that this was with the boiler company, and Swale were basically washing their hands of it once it was in and they had been paid! I have no issues with paying for a service but you expect a new appliance to work at least for the first year and on principle I object to a charge to fix faulty workmanship or equipment! The attitude of the person who took my call did little to help the situation. I do hope the call was recorded for training purposes!!I will take out a contract elsewhere. Meantime I will be asking trading standards to look into this mess and would advise anyone to give Swale heating a miss.