I was asked to make a boiler check appointment and couldn't make the first date they suggested because it was the first day of a new job. The 2nd date I couldn't because of a funeral. I then had a 1 week holiday coming up and tried to make an appt for after that but they said I couldn't because it was too far in the future!! (2 weeks!!) Then they turned up when I was on holiday, without me having booked them, then they threatened me with court proceedings for not being able to make 3 appointments because I have a life!! Ridiculous overkill. Terrible, terrible customer services.