Booked an appointment for Swale to quote on installation of a new Gas central heating boiler. The representative called to let us know that he would arrive within 20 minutes and did so. A very professional and personable young man did a thorough inspection of the current installation and gave us advice on the different systems available. At the end of the procedure we were given a detailed breakdown of the work necessary and a price, which seemed very reasonable. No pressure was applied to get agreement to the work there and then. All in all a very easy procedure.