JLowes
I ordered and paid for an Oxford Lifestyle Suite on the 28th April as the suite was showing in stock on the website. I was contacted by Swagger on the 30th April advising there had been an error on their suppliers website and the suite was not in stock but it would be back in stock on the 7th June. The delivery date was then moved to the 14th July and then the 24th August which would have been 11 weeks after the original delivery date and also too late to use over the Summer. When I was advised the delivery date would be the 24th August I cancelled the order and asked for a refund and I was advised this would take 10 days to process !! I had to chase Swagger 11 times for updates and whilst I appreciate my order was placed during the COVID crisis and the company had a reduced workforce their level of service and delays were extremely poor. Refund received after 3 days, thank you.
3 years ago
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