*****WORST CUSTOMER SERVICE******
I have ordered a few times from here before and for Christmas my mother purchased two pairs of vans for me and my partner . I also had a third pair from Vans official ( whom I shall stick with in future) I accidentally got the returns label mixed up and sent the Authentic Vans back to SurfDome and they was SIGNED for from a staff member, and on realising the mistake I contacted SurfDome to ask how I could get them back after a simple mis-understanding.
I received a blunt response to say sorry they they wouldn’t be in a position to look for them and let me now how I can collect them from them.
So basically they are refusing to return my footware (at my expense of course) that never even came from them!! Out right Disgrace!! They do not value there customers and try and help with a simple mis-Hap. Shame on your Surf - crooks!
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