SOOOOO bad. Website does not say where they are based. '5-8 days delivery' is a lie. That may be acceptable, however.... No replies to emails to Surfdome No replies to emails to their courier company (iParcel UPS) No replies to phone calls. Silence!!! WORST customer service. (does anyone even work there??) WORST online shopping experience I have ever had (and trust me - I have shopped online a lot). I will never shop here again. I can't be sure where Surfdome is actually based (so sneaky) but I wouldn't bother. Better to pay the extra and shop locally. Happy to take ALL of the above back if someone from Surfdome would actually bother to contact and try and help find my missing order (now 14 business days but who's counting!!)