On our Departure day the driver did not turn up at all!!! After waiting over 10 minutes for the Suntranfers taxi we decided to book an alternative taxi to the airport . I contacted Suntransfers (as stated on their guidelines )but after ringing them they failed to ring me back within 10 minutes so we had no idea what was going on, they eventually did phone to say that I should order another taxi as their driver would not be turning up & that I should apply for a refund, at this stage we were already on our way the airport. This is not acceptable at all , I have received a part refund but this did not cover the cost of the alternative taxi.