Have used the service 3 times in the last 6 weeks - twice it went very well, the most recent time my airport collection went very wrong. Rather than a driver waiting for me with a name card, I apparently had to approach the providers desk where my driver would be waiting. My flight was 25mins early so I hung around at arrivals waiting for my driver. After my pick up time had come and gone, I called sun-transfers who told me to go to the desk. I did that, queued at desk, when I got to the front, no driver! When a driver did finally arrive he had no idea about my booking or where I was going. Apparently he hadn’t been sent my booking details. As a result of all the delays I missed a medical appointment.
On the way back they sent a bright green, 37 seater coach for just me. That wasn’t an issue, I got where I needed to go, it just seemed extremely wasteful. I contacted sun-transfers to talk to them about missing my appointment and they were not interested in the slightest, despite telling me how important customer care was. They felt the delay in my pick up was “factors beyond their control”, despite the issue being that the driver hadn’t been given the pick-up details and when I questioned the inaccuracies in their understanding of the circumstances surrounding my pick-up they told me that their lack of action in my case was both appropriate and fair.
1 year ago
Suntransfers.com has a
4.6
average rating
from
11,560
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.