Palma airport - Magaluf I paid for a transfer to collect me from the airport and take me to hotel on the 4th May at 11.35, it did not turn up until 12.10pm local time that is over 40 minutes late, my arrival was on time and I have proof in my mobile phone of the phone call I received from your driver saying he had just arrived and I told him there and then that I was not happy and that I would be complaining as I had to get a taxi on my own to get to my hotel to be at my destination on time. Magaluf to Airport On the way home 8th May, I sat outside the hotel from 8am until 10.00am waiting on my driver to collect me once again I was waiting for over 30 minutes and when the driver actually finally phoned me she told me he was still going to be another 10 minutes so that would have made them 40 minutes late again as I was meant to be collected at 9.30am and I was not. Once again I told the lady on the phone I was very unhappy with the service and was told to contact you and complain as it was not them that could refund me. I was a single lady travelling on my own in a different country i was scared and frightened to be left standing alone on both occasions this is not nice and I don’t appreciate that I have to wait another 20 DAYS to have my complaint upheld….i have proof on my mobile phone of the calls I have received from the drivers with times they finally contacted me. I also have proof of me calling your number for help and to speak to someone on several occasions with no luck and getting to speak to no one. Still waiting to see if i will ever be refunded. Please steer clear of this company.