DRIVER NEVER SHOWED AND WE NEVER RECEIVED REFUND--COMPLETE RIPOFF. When we arrived at the arrivals terminal, the driver wasn't there. As we were coming off of an international flight, our cell phone service was shoddy so communication was difficult. We received a curt message from him demanding where we were. We had given Sun Transfers our flight info, but as this was an international flight, we had to go through passport control and pick up our luggage from baggage claim, all the while navigating through a massive airport--this takes time. When we got to the Arrivals terminal, the driver (who was still in his car when we arrived as we heard the turn signal) repeatedly told us to meet him at "gate 5". We had no idea where a Gate 5 was, especially as the confirmation email advised us the driver would be waiting for us at the Arrivals area. Keep in mind we were travelling with six suitcases and had just gotten off an eleven hour flight with the full expectation that our driver would be waiting for us with a sign, which was the convenience we paid 120 euros for. Nevertheless, we tried to help him find us by sending him photos / telling him exactly where we were. This was extremely stressful, and our driver soon became uncommunicative. Stranded at the airport, we had no choice but to take a taxi to our destination in Paris.