Awful customer service!! Do not use! We arrived at Faro airport and had to wait an hour (and contact Sun transfers) before a driver arrived. He didn’t even apologise which only added to our frustration. We rang customer service on our final day to ensure a driver would collect us without delay, we asked them to be at our hotel for 1pm, which was agreed over the phone and later updated on the sun transfers website. Disappointingly, no driver arrived at our hotel at 1pm and when we contacted customer services who were incredibly rude and denied that our pick up time was ever 1pm (even after we emailed proof from their website) they said we would be collected at 2:20pm (too late). Eventually, they discovered that the 1pm pick up had been rejected, which they failed to relay to us. We had to make alternative transport arrangements straight away, to not miss our flight and therefore told sun transfers to cancel the driver (to not waste the drivers time) as he was due to arrive over an hour later than we needed. We were denied a refund because we cancelled the booking, even though the service on arrival to Faro was appalling and wasn’t even used on return due to their poor communication. Stay clear of this company!