Denise
Booked a holiday with this company and will never do again. We chose our accomodation in april 2018 and were emailed 18 hrs prior to boarding the plane to be told there were health and safety issues so we had to be moved elsewhere. I tried to phone straight away but very conveniently the phone lines were closed for staff training till 9 am the next day by which time we would be at the airport. I managed to get thru to someone at 9.40 only 40 mins before boarding time and were advised to ring once in resort if we were not happy and they would try to move us....we did this only to find out that the cost of moving us elsewhere would be down to us as the new accomodation would not refund. Absolute joke that we were put in a hotel above a strip club and bar and on a main rd with windows that were made of paper so we had very little sleep for a week. Not letting it rest i found our original apartments to be 5min walk away so decided to investigate and to our disgust we found the apartments occupied and a very helpful receptionist and manager explained that it had been cancelled the day before yet the issues were first raised in the may...if we had known in may we would have chose our own alternative accomodation rather than the hell hole they put us in...obviously there were no health and safety issues or they would be closed down not fully occupied....now waiting for a response to a complaint ive submitted..Don't use this company as they just get u on resort then tell u basically ur stuck there.
5 years ago
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Sunmaster Holidays has a 2.1 average rating from 82 reviews

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