Simon Colston
This review refers to the Cleckheaton branch of Stoneacre... Sadly, despite what appeared (on the face of it) to be an efficient process to start off with (Mark gave a good impression on the phone), my experience of trying to purchase a vehicle from this branch was far from perfect. In short, I was informed (over impressed upon actually) that the vehicle in which I was interested was in very good condition, had been fully valeted and the photos provided proved the condition. I arranged to view the vehicle (it had to be driven down to a branch nearer my location) and travelled over 50 miles to do so. As soon as we saw the vehicle, we immediately spotted several very obvious imperfections (dents, scrapes, scratches) and could also see that the vehicle had not been cleaned properly, as had been intimated. Stoneacre were not prepared to knock a couple of hundred pounds off the asking price for the very obvious defects (a business decision which I find incredibly arrogant and narrow minded) so I told them that I was no longer interested. My time had been wasted (both travelling and pre-arranging the insurance), as had my fuel costs and insurance admin charges. I strongly recommend that, if you intend to purchase from this dealer, you make sure your due diligence is very particular.
Helpful Report
Posted 3 months ago
Stoneacre Doncaster York Road, South Yorkshire is rated 3.50 based on 10 reviews

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