On the order page are drop down menus giving choices of the meaning of your star eg the hero, the professor etc Or so I thought. We made our choices accordingly choosing the hero and the princess. When the certificates arrived though, there was no mention of either of these. They said no one had ever made the assumption that I did in over 10 years of trading. To cut a long story short, yes they did offer a refund but we had to pay the return postage and ALSO pay a £5 fee for the return. So out £13, we would have gotten around £5 back. Also as these were needed for a specific date, we didn't have time to get replacements. They assumed that they were for xmas (they weren't) and that I had 6 shopping days to get other certificates, pretty sure royal mail doesn't deliver on the 24thand 25th. They were not prepared to show any goodwill at all, I think the least they could do was offer a partial refund and let us keep the certificates. The last email from them was downright rude, and they also made threatening remarks about consequences if anything was posted on social media. So I would give them zero stars if I could. Don't go there people.