Very poor customer service. I arrange an site visit which they cancelled on the day (huge inconvenience as I had taken time of work to attend). The second site visit was also delayed by a day (again cancelled on the day) - when they arrived to take measurements and 'recommend' what material to use for our kitchen / living room floor levelling job, the man said he had no experience with screeds as he normally only ever dropped pumps off. When they arrived for the actual job, they delivered the wrong material including four tonnes of grit sand which is still sitting on our drive today (despite repeated calls for them to come and remove it - this is weeks ago now!). The job was completed the week after but not after paying a significant amount more for a different type of material and undue stress. It's a shame as the actual work when finally complete was a good standard - just terrible customer service.