AVOID SPEED SCREED LIMITED - CANCEL WORK AND HOLD YOUR MONEY We have just had a complete nightmare dealing with this company. We first made contact in October and asked them to quote for a specific screed type floor. After 6 weeks of detailed communication they finally booked us in on Tuesday 11th December and delivered their materials to site on the morning of 10th December. They then cancelled the work on the evening of the 10th. We have incurred other third party costs and our project has been delayed by a number of weeks due to their negligence and delays in finding that the materials were not suitable to be laid on our site. Further to this they insisted on us paying their invoice in full and up front. We negotiated to pay 50% before and the rest on completion. Speed Screed still currently have our money. Their materials are still currently on site impeding a fire escape route for our neighbours nightclub. We have been promised our money back and the materials to be removed today. I shall update if this happens. Here are some detailed points on our experience: *A speed screed employee visited site in October to measure our property. They used mapping technology on their phone and we discussed our requirements at length. We discussed the fact that the floor was made up of tiles and discussed the two different surface areas of concrete and wood beneath these tiles. We were impressed with the persons knowledge and how in depth he appeared to be with his checks and measurements. Immediately this put Speed Screed ahead of the other companies that quoted. *We agreed that Speed Screed would likely be able to use our preferred flooring choice of Mapei Ultratop but that they would also quote for their preferred material as well. We received our first quote on 7th November for TX50. We then received a quote for Mapei Screed on 15th November and finally a quote for the surface we actually requested - Mapei Ultratop on the 20th November. After several telephone conversations between Joe (estimator) and one of our Directors, we agreed to use Mapei Screed at the price quoted. *We were told that the tiles needed to clean of dirt, dust and grease etc so instructed professional cleaners to attend site last week in order to make sure the property was in an acceptable state. The cleaners were on site all day Thursday 6th at a cost of £286.67 All work on site was totally halted on the 4th December to avoid any further mess. Work was arranged to carry on from Friday 14th after the floor would have been clear to walk on. *One of our Directors was informed that we needed to add expansion joints within the property. Following advice from Joe and a recommended company in Rotherham we had some wooden joints fitted at 10 points within the building in preparation. *Nicola contacted me last week with an invoice for the payment of their works and initially insisted that we pay the full costs up front. I wasn't too comfortable about paying for work before completion from a company we have never used but was assured they were trustworthy and being a limited company that had been trading for 12 years we had nothing to worry about.. We managed to agree a 50% deposit which was paid on the 7th December with the intention of paying the balance on completion. *Our Directors were informed last week that someone would contact us to arrange access to carry out the work. There were plenty of opportunities to arrange this communication in the weeks leading upto this. *Matthew (logistics) emailed on the 7th with a checklist and informed us to expect a delivery on the 10th - We should really have been contacted by phone as I didn't see this email until the 10th. Materials arrived to site on the 10th that we had been unaware of. I had to drive 30 miles to site to receive these - 5 x ton bags of sand which remain outside the venue impeding a direct fire escape route for our neighbours nightclub. Something that would not have been a problem had the floor been laid as the nightclub is not open again until Friday 14th. *Dyan (Operations Manager) called on the evening of the 10th to discuss the site and check all was prepared. He asked about the current surface which I discussed with him. I then passed him on to speak to our other Director regarding this. Dyan cancelled the works as it became apparent it wasn't appropriate to use Mapei Screed on our floor. Something we feel could quite easily have been identified by them many weeks ago. *Dyan and Joe organised for a Mapei Agent to visit site on the 11th to discuss alternatives. I was very surprised and extremely annoyed that given the scenario they didn't deem it necessary to have a Speed Screed employee on site at the same time to make sure a solution could be quickly found. The Mapei agent was very helpful and couldn't do enough for us. I really dont understand why at no point it was deemed necessary for anyone to visit site previous to today? Why after the tiles were discussed numerous times was it not picked up that this wasn't the appropriate flooring for us? The mapei agent even told us that a number of alternatives wouldn't be appropriate as some of the floor underneath the tiles is made of wood. Why was this not checked? We have paid for professional cleaners that it turns out weren't necessary at all as the tiles likely need some grinding so never needed cleaning to the level we paid them to be cleaned! SO following all of the above we wrote a complaint email to which we have not received a detailed response other than a insincere "sorry for the inconvenience caused" email today. I have made numerous calls to the company, lots of which were either dodged or "messages taken" that were not responded to. Nobody at the company actually seemed to care and the complaint was never handled properly or escalated to management. All in all a really shocking experience which has caused us financial issues and delayed our project massively. Appalling treatment which should not be expected from an established limited company like this. I wanted to leave a similar review on Facebook but its not surprising that they have disabled reviews on their page.