My spectacles from Specsavers were great. I had high value lenses fitted in 2015. The sides had broken away so they needed replacing. On visiting the Specsavers store I was served by, (as I later learnt an apprentice) who advised me they could not be repaired on site. They would be sent away for up to 6 weeks and then they may not be able to repair them. I knew they could be repaired so I took them to be repaired elsewhere and they were able to repair them immediately. The service I received on this occasion from spec savers was utterly appalling which I conveyed to a supervisor and the Director who telephoned me. The situation was so bad, I have had to suffer unnecessary additional cost in order to keep my spectacles. I have since been trying to obtain reimbursement from specsavers for additional costs incurred. So far despite intervention by the OCCS I have not received a satisfactory resolution, just an empty apology and a reluctant offer of a credit note for £48. I have also written to the CEO Doug Perkins about a week ago but so far not received an acknowledgement or response to the issues outstanding. I live in hope? From adverts, I expected far more understanding than I have got to date.