I have been with Specsavers for a long time, but after today. The experience I had with the one in Kingsbury, London was appalling. I went in there to get my prescription (when I rang in to the Specsavers in harrow who have my prescription they had told me I can get it from my local one as well as them at Harrow.) The man in the store he was wearing glasses, a little bit short. He seemed like the manager. However when I asked him he was like no we don't give out prescriptions, I told him the Specsavers at Harrow told me I can get it from here but he kept refusing to give it. Later on I went outside and rang up the Specsavers at Harrow to ask them if this is true that they cannot give it (to double check if I was wrong) they told me it wasn't true that I could get it from them. I went back in and gave the phone to the same man in the store, the lady at the harrow store told him that they can fax it to him, he then was like "the fax machine is broken". I find that hard to believe because my friend who had came with me saw a staff using a printer/fax. I asked him why he did not tell me this earlier before I spoke to the harrow stores. He didn't say anything. I am really annoyed at this. I was hoping to get my prescription today because I am going on holiday soon. Is it that hard to use a fax machine?! Why couldn't he have said it before?! The time when we went there it was around 13:40 on Sunday 28th July 2018.