Specsavers Stourport really listened. I had an injury to my eye and eyelid and had been referred there by my doctor on the pairings scheme. Luke listened to everything I had to say, didn't interrupt me or try to give me his opinion. He valued what I was saying, writing it down and asking appropriate questions before going and talking to the optician. What a really refreshing experience. I felt valued, cared for. He had time for me, as did the optician and because it was late in the day, they didn't have an appointment slot for me but made one at the earliest opportunity, advising me to see if other opticians in the area could help with an appointment any earlier. I tried another optician and didn't receive anywhere near as much kindness and care as displayed by Luke and Jenny. Specsavers are my opticians and I always receive a high level of customer care there. Thank you - listening is such an under-rated skill normally, but wonderful to see it being used so well in Stourport - I'm sure I would have received the same level of care and attention from the other staff there, but thank you Luke