Beverley
I would like to reinforce what Cameron had to say about South Star Plumbing since I had a similar experience. AVOID SOUTH STAR. When I initially called I was asked for my card details which I refused. No one attended the scheduled appointment or called. I did chase them up and was told their van had broken down. They did eventually arrive the next morning. After starting the work I was presented with an invoice with their rates, which did not reflect the rates on their website and the figures quoted when I called the office. They took a ridiculous amount of time to complete a simple task, when compared with other plumbers carrying out the same task. They eventually said they needed parts to complete the job. They were gone for an extended period of time. On returning the item had no packaging and was open. They were unable to produce a receipt after several requests. The cost of fixing a leaking tap, which they were unable to do and suggested I needed new taps and securing the pipes under the sink was extortionate. What a great pity that skilled young men feel the need to cheat, steal and scam in order to make a living.
6 months ago

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Alice, Customer Support

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