Quite simply their customer service and attention to detail, my wife and I engaged Southern Mortgages (Sue Briscoe) back in November, and we have not regretted it since - even when during the process I lost my beloved wife and I was struggling emotionally with the loss and because my wife managed most of our finances, I had to reach out to Sue @ Southern mortgages a number of times and she resolved all my issues and made the process less stressful - people buy products from people, and with Sue this is no exception, she was methodical, pragmatic and just a joy to deal with