What were the circumstances that caused you to look for a Mortgage Adviser? To be honest, I really hadn't considered using a financial adviser - I thought I would be able to find the best rates myself. I was, however wrong, it became clear quite quickly that a lot of the rates advertised on the websites never materialised in reality - and so I contacted James. How did James Courtenay help you? James listened carefully to my requirements and came back with a fantastic deal, exactly within the parameters I had asked for. He offered unbiased and clear advice and helped me negotiate the myriad of things to sign. James took an awful lot of the work that I would have had to have done away from me - submitting things, chasing things, filling in forms on my behalf. He made this entire process seamless and simple. In short, I would highly recommend his services, he is WELL worth the money - in terms of what he saved me in time/effort/making sure things are correct, notwithstanding the money saved by going with an expert who understands this market more than I could ever wish to. What is your current situation? Have you seen the outcome you were hoping for? I certainly have, yes. What could they have done better? Nothing. I wish I had contacted James at the beginning of this process and saved myself the initial headache.