Discovering that your home is infested with dry rot is both alarming and stressful. The immediate questions you ask yourself are: ‘How extensive is the damage?’, ‘Who can I trust to give me reliable advice? and ‘Where on earth do I find a reputable firm?’ I was very lucky in that South East Timber & Damp were among the very few firms that came recommended. Following the first visit from their chief surveyor, my mind was put at rest as I knew instinctively that I was dealing with a competent and experienced firm. From the start, Dean Webster was friendly, efficient and reassuring, answering all my many questions. Once contracted to proceed, the team that came to undertake the remedial work were equally reassuring. Although worrying that the work would be quite disruptive, in the event, they made every effort to cause the minimum of fuss and were polite, friendly and very considerate throughout. The rot had destroyed some deep, ornate, Victorian skirting boards but their carpenter went to great lengths to source replacement boards with an exactly matching profile. As the repairs progressed, I was kept fully informed on what was happening at each stage of the work. As a result, on completion, I was very confident that the rot had been totally eradicated and all remedial work had been completed to a high standard. I consider myself very lucky to have found South East Timber & Damp and would have no hesitation in recommending this friendly, competent and very professional firm. BW, London SE9