Very tedious administration process with a lot of mail exchange. Lack of customer focus.
Thank you for your feedback.

In a review of your email exchange, we can see that we had asked for advance documentation as required by Spanish law for police registration and to coordinate your arrival. Nevertheless, we do offer the option for an online check in to securely transmit all of the required information in advance to reduce the time required as well.

As you may appreciate, as a holiday apartment rental we do not have the luxury of a hotel reception and therefore your arrival information to coordinate your check-in is done to avoid having you wait for someone to arrive. I am pleased to see we were able to arrange a check-in earlier than your standard check-in time.

We regret to hear your personal expectations were not met on this occasion, however, this is not the experience of the majority of our customers and we sincerely hope to have the opportunity to host you again in the near future.

Kind regards

Solaga Holidays S.L.
Solaga is rated 4.76 based on 631 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial