Terrible from start to finish. Ordered three lay flat books for our parents as memories of our wedding - order would have cost almost £300 if it wasn't for a special offer. First ones arrived late, they had print lines all over them and the margins uneven on the pages, plus damaged front covers. Kindly offered to reprint, after admitting a printing error. Second batch arrived and the quality was just as bad. Holes in the book spin, damaged covers, one book is barely layflat, the back cover of one had a seam in the middle of the cover where it has been finished poorly, pages folded in half - not sure if this company has quality control. Customer service less than helpful. Now our parents will be getting a poor quality book of the best day of our lives for their Christmas present, which we will then take back straight away, as we have to send them back to Snapfish to get a refund. Will never ever use these cowboys again. Either get the product right or give me my money back.