"This is my second review to you. I will repeat that the leather case is very good however the plastic made to fit inside to hold the phone is not good. The hole allowed for the On/Off button doesn't work. I find it frustrating when I attempt to turn the phone On or Off I have to rely on my finger nail to make it happen. This not correct. I would not buy this type of case again unless I can test the case before purchase."
Thank you for taking the time to leave us a review.
I am sorry to hear that you have experienced an issue with your purchase from us.
I can see that you have been in contact with our customer services team who have offered you a full refund. If you do need any more assistance please do not hesitate to contact them on firstname.lastname@example.org and they will be more than happy to help to help you with this