Was part of a booking from Bournemouth to Gatwick and back from Stansted to Bournemouth. Transfer out was fine, but the driver didn't show for the return journey and at 1am 10 of us were left stranded 2 1/2 from home with no options other than a £550 taxi fee. Ok mistakes happen I guess, but the company then have the cheek to essentially only refund the one leg they didn't turn up to, leaving us all out of pocket! What message does that send?! At least admit it's a mistake and you'll cover the cost to show that you care about customers and reputation but from reading other reviews it seems this is all too common. Seriously, if you're considering getting a transfer, pay the extra few quid and use a company who are reliable, and more importantly care about their customers