"They've listed an item on Rakuten which I was looking to order due to the Rakuten 25X Points Deal which Rakuten Directly issues a %25 worth of points as a Cashback. I've just called SmartTeck to check their stock and when I talked about Rakuten they told me that Rakuten has a really good deal but after my call, they've removed their listing from Rakuten although it was £17 more expensive than their website to cover their Listing and Final Value Charges, but, they still don't want to 25% Rakuten Points Back deal make their item cheaper, although it does not have any relation to them and it's what Rakuten pays. I've reported this to Rakuten and they are investigating this matter. They told me if they realise they remover their listing for Rakuten Deal, they will close their shop.
I'm not bothered about it, but when they don't answer your call and emails, this rings the bell that you should be aware, as this sort of things show how a seller can be unreliable."