Your manual is well set out and quite clear, but you people always assume that your customers already know how to operate these phones, whereas some of us haven't a clue, never having had one before. For example: on Setting up Email accounts you say 1) Launch the Email App - nothing on the screen on my phone says it is an Email App, and Sending Emails 1) tap XX to compose an email - the symbol (XX) is just a grey blob and so impossible to identify on the screen of my phone. This is just to indicate to you that some of us are less than conversant with modern technology. I am going back to EE for further instructions tomorrow!