Very disappointing behaviour from SLV Global. My daughter booked a placement in Sri Lanka for August 2019 and paid the £250 ‘Placement Acceptance Fee’. Due to the situation in Sri Lanka the placement was cancelled by SLV, quite rightly. However, SLV will not refund my daughter’s £250 fee which they describe as ‘non-refundable’ even though they have cancelled the placement. There are no suitable alternative placements. She is a student and her resources are very stretched so this mean and petty policy of SLV is quite a blow to her. I cannot think of another business that takes payments from customers, then fails to offer the product or service but keeps the customers’ money. Dreadful treatment of student customers. To be avoided.