The net speed on my laptop is pathetic, which is fine when I use it in my workplace, friends/family houses, airports and elsewhere. I have spoken to Sky, twice, they usually recommend some very basic stuff, such as restart your router, the reset button and changing channels etc. I have checked all channels, and this is btw my evening engagement all most every day. I have no virus on my laptop - it's a new high-performance machine which works great everywhere except my home. I have updated, uninstalled, reinstalled everything that has to do with browsing. Now the final response from Sky was great! They said, repeatedly "we can not do anything more about it", other than to ask me to keep changing channels (if I am lucky enough to make it open the page which allows me to change the channel). They for some reason also mentioned, out of nowhere, that my Sky connection is free!!! (I am paying them £18/month btw but got it with an offer). Well.. I let you decide why they said it, and was it a justification for my slow internet. Anyway, I am just waiting for my contract to elapse, so I may move to a more serious company that delivers for the service they promise and they charge for.