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Alex J Gardner
Verified Reviewer
"Purchased an event ticket from Skiddle. I fell ill on the morning of the event, and hoped that paying extra for Skiddle Refund Protection would allow me to get a refund if my condition worsened over the day. I hadn't realised that Skiddle were able to judge the seriousness of an illness, and dispute a customer based on the lack of a doctor's note. I have the original un-used ticket with the receipt, I feel this should have be enough to receive a refund."
Posted 2 months ago
Hello Alex,

Thanks for taking the time to leave your review and I'm sorry to hear this.

Please be aware that your Ticket Refund Protection claim is handled by a third party insurer and not Skiddle.

So that I can look into your query further, please can you provide me with your order reference number (which begins with an '18' or '19')?

https://help.skiddle.com/hc/en-us/requests/new

Thanks in advance!

Abbie
Posted 2 months ago
skiddle is rated 4.53 based on 8,665 reviews

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