I am extremely unhappy with Skiddle as the communication with them has been exceptionally poor. I purchased two lots of for tickets Ageagainstthemachine - one set of four and then a further two tickets. The money went through though there was no confirmation of the purchase. I tried to contact them by phone but this was impossible so I wrote a review saying that I was disappointed not to receive any tickets nor to have any confirmation. Shortly after this review was published I received a call. I was not able to take it so I was left a voicemail message about my review. They apologised and I received confirmation of my first purchase (note no confirmation of my second purchase was ever received). I revised my review to reflect that they had apologised and that they had sent me confirmation. I wrote a much more favourable review even though it was disappointing I was not able to speak to anyone. Later, I discovered the event had to be cancelled because the lockdown restrictions were going to remain in place. Once again, I tried calling to request a refund - I tried several times but could not speak to anyone. I gave up trying after that and assumed that I would be automatically refunded. I have been waiting for my credit card bill to see if I have been refunded and I have just discovered that I have not. Again, I have tried calling them and now the message is to use the online help. I have tried that but that has been a complete waste of time. I have now looked at my account online to see that it is not possible to get a refund. It says that on 24th June I was notified of the rescheduling, which is not true. I have checked my email and there is nothing there. It now appears that it is too late to get a refund so I have lost the money for 6 tickets all because it was impossible to make contact with Skiddle in the first place. If they do not refund me, I will go to my credit card company to see if I can get a refund from them as I did not receive information about the rescheduling. I am very disappointed as I had heard very positive reviews about Skiddle.