The experience of booking through River Voyages was not a memorable experience.I got the impression that once they had secured a deposit for the Holiday they really were not to bothered with the detail.After various errors I complained and was put through to a Sales manager by the name of Joe Morrison who was completely ineffective.Because of the number of errors with the booking I said I would Write to the Managing Director but it was pretty apparent he was not to bothered by this.In the end I had to sort out matters direct with the holiday company Riviera Travel who were very helpful and assisted to sort matters out. My name is Chris Pearson and my telephone number is 01483 768426 and it would be nice to talk to somebody in authority at River Voyages concerning this matter Unfortunately their tardy attitude and maladministration has already cost them business as I directed some friends to book their holiday direct with Riviera Travel.