The quote for the cruise I wished to transfer to was too expensive and presented to me in one lump sum. I was told that was how it was and could not be separated into the different component parts. However, I rang again today, explained everything to Beth who immediately understood my point of view . Beth then went through the paperwork, consulted with her manager and came up with a new package for my chosen cruise at a considerable saving. I could not be more pleased. Beth was efficient, thorough and very nice to talk to. I was really lucky that Beth answered the phone today. Beth is a real asset to Six Star Cruises. Best Wishes Pam Hardisty