I booked for the first time with Six Star Cruises and the experience has not been a good one. I made my booking with Sandy but when I couldn't reach her the next day when I had a number of questions I spoke to John. He promised to call me the next day but when he didn't I called him and he said he had passed me on to Nikki. She also didn't call me but eventually Sandy called. I got some answers to my questions and I told her that the payment was still pending and this concerned me. She told me not to worry. Eventually the payment disappeared altogether and I called again but nothing was resolved. I had to call Regent myself and they told me that they had been chasing Six Star Cruises for the payment. I called Six Star Cruises again and this time Holly answered. She was very helpful and spoke to Regent and sorted out the payment and all the other problems that I had. It took over a week before I could see our booking on the Regent website. I had to ring Six Star Cruises every day until Holly started to look after our booking, because no one ever rang me back as promised. This week, out of the blue, Sandy rang not knowing that everything had, at last, been sorted out by Holly. I have been on very many cruises and have never experienced anything like this before. It would have been much easier if I had booked directly with Regent, considering I have had to ring them repeatedly to find out what was going on. I tried ringing James Cole several times to see if he could help but whoever answered seemed unwilling to put me through to him. I also called him on his direct line but he has not returned the call. I would really look forward to hearing from you on this matter. Jacqui Phillips