Up to booking the holiday all went well. Richard Wishaw was very helpful. However, once we had made a deposit the support went downhill! We received a basic breakdown of the itinerary which ended with a note saying we should contact Richard immediately if we had any queries. We did have a few questions, so phoned to speak to Richard. We were told he would be in later in the week and he would phone is on the Friday 23rd sept. He did not. We phoned at the weekend & spoke to Donna who was helpful. She said she would email Richard re our queries as he was'taking over management responsibilities so would contact us probably on Monday.' It is now Tuesday night no contact so far....