It is becoming difficult to justify retaining 6* as Agents for our regular Silversea Bookings, other than to take advantage of occasional special promotions. Booking direct with Silversea provides immediate documentation, ABTA Certificates etc plus MySilversea on line access. Unfortunately, the 6* Back Office System is hardly fit for purpose. Yesterday I received the 6* Booking for this 20th Aug Silver Dawn Cruise missing details such as transfers, excursions, ABTA cert. I also received, at my request, an updated 30th March Silver Moon Cruise Booking missing the flight details - which are available in MySilversea. Having just endured a shocking transfer in Frankfurt (returning from the Silver Spirit) which could have been avoided with better communication & planning, I am questioning the role of 6*. It doesn’t matter how good the 6^ staff are if they are lumbered with poor systems & too many problems. Maybe some staff need to be dedicated to making sure that revenue earning activities such as our Siversea cruises are taken care of by a special customer care delivery / customer retentions team for cruises which are actually happening.