We have used six star cruises previously and currently have a booking with them And afraid their service levels are far below what we expected having booked an expensive cruise There have been several personnel changes and continuity has failed we had contact the cruise company direct to get answers currently we are still awaiting an answer on promised call back which has failed to materialise l am afraid since we made the booking we have had chase them to obtain explanations why significant changes had been made!! Overall not impressed with their customer support and service