Sandy was excellent. As you may know we changed our cruise WOR90127 to WOR98660, penthouse suite, but although the offer stipulated business class travel both ways, Dan McMahon told us we couldn't travel business class on the outward journey. He offered us business class the day before, and a hotel stay costing £270.00 each for a night in a hotel in Tel Aviv (Penthouse suite occupiers go a day early) He didn't offer us business class travel both ways on 14 March, which Sandy did, and we accepted. I also would like to mention cruise WOR96890 departing 28 October, originally flying to Venice, which we booked with Scott on 10 August. I emailed Scott about two weeks ago because we were keen to spend time in Venice and were considering going a day early but abandoned the idea. However when talking to Sandy yesterday, we were told that the cruise no longer would go to Venice, but I gather that if we had intimated our wish to go to Venice by the 29 August, some sort of trip had been arranged, presumably from Trieste. We knew nothing about the change of itinerary and obviously as we were very keen to see Venice, we would have accepted this offer, if we had been told by Scott about the opportunity. I have written to you separately about this matter to 'Feedback at sixstar cruises' and asked for it to be forwarded to customer services. In the circumstances, is there anything that can be done?