We requested Club Class air to Australia and return. We booked the flights & cruise with an initial payment of £8000+ but were NOT told the flights were not changeable...we believed we had booked proper Club Class flights. We wanted to change the shuttle to Heathrow for an earlier flight but, despite the very best efforts of Rebecca and Claire , we were denied the change. Our request was less than 24 hours after the booking was made. We are very unhappy that the Club flights were not changeable and we were NOT advised by our Cruise Concierge. We have no problem with Rebecca and Claire - they were excellent.