I purchased two sinks and these arrived promptly, but when I opened them I was disappointed to find one was damaged and the other did not have the expected tap hole. I was not impressed with the quality of the products generally. I contacted sinks-taps and asked to return them for a refund and they arranged for them to be picked up. I was told they would wait until the sinks came back and had been inspected before issuing a refund. One month later I had still not received the refund so I contacted them again. I was told it would be refunded by the end of the week. A week and a half later there was still no refund so I had to contact them again. The refund was processed later that day, about 6 weeks after I had returned the sinks.