I used Hermes in the past and thought I would try Shutl as it's 'attached' to ebay. Shutl are simply a 'go between' that take a cut and then pass the service onto a delivery company. In my case it was passed to Hermes They lost my parcel. Fortunately my customer was understanding but both he and I had to wait more than two week for them to do an investigation and to be told they had lost the parcel (it contained a valuable pair of boots that obviously someone had taken a shine to). I was told they couldn't get in contact direct with the courier because they hadn't got mobile phones?! Support from ebay was non existent. Even though the service is done through them they say they have no responsibility. Very fortunattely I had insured the parcel and was eventually refunded the amount I had insured. I then get an invoice/bill from Shutl saying I owe them the amount I paid to insure the parcel? So, not only did they lose my parcel and cause me untold hassle, time and grief but they now want money from me for losing my parcel???? Beggars belief. When contacting support they were a waste of time. So I'm left out of pocket because of Shutl's inability to provide the service I paid them for. I did tell them that when the 'contract' is taken out they should clearly state that any insurance amount paid if THEY lost the parcel and THEY didn't deliver then the insurance amount paid is non refundable. They do not state this at the time of the contract with them being taken out So, not only did they lose my parcel they then want me to pay them for losing it?! No idea where I stand legally on this but Shutl has an obligation to state the insurance element amount is non refundable in the event of their failure to deliver on the service paid for Needless to say I will never use them or Hermes again and recommend other people avoid them