Disgraceful service from an organisation run by unprofessional, incompetent technicians and managers. I asked for a simple hard drive replacement for my iMac and it was returned with widespread pixel screen damage. At first they were happy to take the iMac back and examine it but when they realised the extent of the damage and the cost associated they put the blame on me, the customer! They offered to ‘save me' £120 labour costs by replacing the screen as long as I paid for the screen. I counter offered by asking for a one off fee of £120 which they unsurprisingly ignored. I will never use this organisation again and I certainly would not recommend them.